Within the United States, there are now more than 6,000 primary and secondary public safety answering points (PSAPs), all of which are staffed by professionals who are highly trained and skilled in emergency communications.
911 dispatchers are the heartbeat of the nation’s 911 system and are the professionals called upon to ensure that citizens receive the best emergency communications and dispatch services by remaining calm, gathering information, and providing assistance to individuals in need.
Their work involves answering inquiries, referring calls to appropriate law enforcement agencies or emergency medical services companies, determining the response requirements and prioritizing situations, and dispatching units according to a set of established procedures.
911 dispatcher jobs require excellent communication skills and the ability to work under stressful situations. 911 operators take all applicable information from the caller, including details and the address of the emergency. Through gathering of information, 911 operators are then able to dispatch the appropriate team or transfer the call to the applicable agency. Many 911 dispatchers are also qualified to provide medical information to the caller until emergency help arrives.
911 dispatcher jobs require candidates with some technical savvy, as they will be responsible for operating advanced emergency communications systems through their computers.
Current job openings
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